The Permanent Secretary of the Ministry of Solid Minerals Development, Engr Faruk Yabo, has reaffirmed the ministry's commitment to effective, transparent, and citizen-centered service delivery.
He spoke as the ministry joined the rest of the world to commemorate the 2025 Customer Service Week with the theme “MISSION: POSSIBLE.”
At the grand finale event, which took place on Wednesday, 29th October, 2025, at Barcelona Hotel, Abuja, it was attended by Directors, Heads of Departments, and Staff to celebrate service excellence and renew dedication to public service reforms.
Engr. Faruk Yabo, emphasized the importance of professionalism, empathy, and integrity in all public engagements.
He noted that the theme, “MISSION: POSSIBLE,” embodies the Ministry’s vision of turning challenges into opportunities and ensuring that every citizen benefits from transparent and efficient service delivery.
He reaffirmed the Ministry’s alignment with President Bola Ahmed Tinubu’s 8 priorities on Renewed Hope Agenda, which focuses on improving governance for effective service delivery.
The Permanent Secretary, in a statement by Kania Maliki Andeyaba, Head (Press and Public Relations Department), commended the Department of Reform Coordination and Service Improvement for championing a culture of reform and for organizing the week-long activities dedicated to reflection and recognition.
The Director of Reform Coordination and Service Improvement, Mr. Sanusi Attah, described the celebration as a time to appreciate exceptional staff and strengthen teamwork.
He noted that through dedication, innovation, and collaboration, public servants can make sustainable excellent service delivery.
Also at the occasion, the representative of SERVICOM National Coordinator, Mrs Ngozi Akinbiodewa, said the celebration points out the importance of customer service and of the people who serve and support customers on a daily basis.
The celebration, according to her, calls attention to the importance of people to boost morale and teamwork.
"Service delivery is rendered from the heart and not from the lips, otherwise it becomes lip service". She pointed out
She noted that mission possible is something that has to be looked at from the perspective of what Nigerians have been desiring and the plan to achieve it.
"It's a time to celebrate hard work and dedication of employees who strive to create positive customer experiences. It shows customers that the ministry value their experience and feedback through dedicated hotlines and online feedback forms and suggestion boxes."
The week featured interactive sessions, culture-change discussions, and awards for outstanding staff who have demonstrated exceptional commitment to the ideals of public service.
The Ministry, in the statement, reiterated its resolve to uphold excellence, integrity, and accountability in all areas of service delivery while contributing to national development under the Renewed Hope Agenda.
The high point of the event were SERVICOM awards to Engr Faruk Yabo, Director Human Resources, Mrs Ijeoma Idika, and other staff of the ministry.
Engr Yabo was given the award in recognition of his excellence in Transformative Digital Leadership, while Mrs Ijeoma Idika got the award in recognition of her exemplary Leadership in Service Excellence.